Refund & Return Policy

Thank you for shopping with UXADRENOVIX. We want you to be fully satisfied with your purchase. This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

1. Right of Withdrawal (EU Customers)

If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive your order.

To exercise your right of withdrawal, please contact us at:
contact@UXADRENOVIX.shop

2. Return Conditions

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

To initiate a return:

  1. Contact us at contact@UXADRENOVIX.shop with your order details
  2. We will provide return instructions and the return address
  3. Ship the item back to us within the specified timeframe

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

5. Exchanges

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrect items received

If you need an exchange, please contact us at:
contact@UXADRENOVIX.shop

6. Damaged or Faulty Products

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos or videos as evidence

We will offer a replacement or full refund at no additional cost.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged items caused by the customer
  • Products not in original condition
  • Items returned beyond the return period

8. Late or Missing Refunds

If you have not received your refund:

9. Contact Information

For any questions regarding returns or refunds, please contact:

Yesmorale Inc
Email: contact@UXADRENOVIX.shop